Privacy Policy

Introduction

Silver Oak S.L. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or engage with our services. The data we collect helps us provide you with exceptional dining experiences and personalised service.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Paseo Marítimo 186, 50295 Zaragoza, Aragon, Spain.

Data Collection

The data we collect includes personal information you provide directly to us, such as when making reservations, contacting us, or visiting our restaurant. We may collect your name, email address, telephone number, dietary preferences, special occasion details, and any other information you choose to provide.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about your usage of our website through cookies and similar technologies.

Additionally, we may collect information from third parties, such as reservation platforms or social media, when you interact with our services through these channels.

How We Use Your Information

We use of your data is based on legitimate interests, contractual necessity, and your consent where required. We use your information to process and manage your reservations, provide customer service, communicate with you about our services, and improve our restaurant operations.

We may also use your information to personalise your dining experience, send you marketing communications (with your consent), comply with legal obligations, and protect our rights and the safety of our guests and staff.

Your information helps us understand your preferences and dietary requirements, allowing us to provide better service and ensure your safety, particularly regarding food allergies and dietary restrictions.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our restaurant and website, such as reservation management systems, payment processors, and marketing platforms.

We may also disclose your information when required by law, to protect our rights, or in connection with a business transfer or merger. All third parties we work with are required to maintain appropriate security measures and use your information only for the purposes we specify.

Your Rights

Under GDPR and other applicable data protection laws, your rights include the right to access, correct, or delete your personal information, the right to restrict or object to processing, and the right to data portability. You also have the right to withdraw consent where processing is based on consent.

You may exercise these rights by contacting us using the information provided below. We will respond to your request within the timeframes required by applicable law. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Please note that certain rights may be limited in some circumstances, such as when we need to retain information for legitimate business purposes or legal compliance.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.

Generally, we retain reservation and customer service records for up to three years, marketing communications preferences until you opt out, and website analytics data for up to two years. We may retain certain information for longer periods where required by law or for legitimate business purposes.

Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security and recommend that you take appropriate precautions when sharing personal information online.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our website.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.